Answers for guests and owners
The questions we are asked most often, in the order we are asked them. Anything missing — message us.
Before, during and after your stay
Minimum stays, check-in, deposits, licensing and what happens if something breaks.
Most homes take a two-night minimum, rising to three nights for villas and over public holidays. Long stays from 28 nights are priced separately.
You receive door codes and directions 24 hours before arrival, and self check-in is available at any hour. Ask for a meet-and-greet and a team member will be there instead.
A refundable deposit is pre-authorised on your card before arrival and released within seven days of checkout, provided the home is left as found.
Yes. Every home is registered as a holiday home with Dubai's Department of Economy and Tourism, and guest details are registered as required by law.
Yes — corporate bookings, purchase orders and monthly invoicing are all supported. See the Corporate & Long Stay page.
Message the WhatsApp number in your arrival pack. Someone answers around the clock, and a technician can usually be on site the same day.
In selected homes, on request and subject to the building's rules. Tell us at enquiry stage and we will filter for you.
Flexible and semi-flexible policies are shown per home before you pay. Direct bookings can usually be moved once at no charge.
Still need an answer?
Our team answers WhatsApp within minutes and email within a few hours, every day of the week.