# Answers for guests and owners

The questions we are asked most often, in the order we are asked them. Anything missing — message us.

For guests

For owners

## Before, during and after your stay

Minimum stays, check-in, deposits, licensing and what happens if something breaks.

 What is the minimum stay? 

Most homes take a two-night minimum, rising to three nights for villas and over public holidays. Long stays from 28 nights are priced separately.

 How does check-in work? 

You receive door codes and directions 24 hours before arrival, and self check-in is available at any hour. Ask for a meet-and-greet and a team member will be there instead.

 Is there a security deposit? 

A refundable deposit is pre-authorised on your card before arrival and released within seven days of checkout, provided the home is left as found.

 Are your homes licensed? 

Yes. Every home is registered as a holiday home with Dubai's Department of Economy and Tourism, and guest details are registered as required by law.

 Can I book for a company or invoice a business? 

Yes — corporate bookings, purchase orders and monthly invoicing are all supported. See the Corporate & Long Stay page.

 What if something goes wrong during my stay? 

Message the WhatsApp number in your arrival pack. Someone answers around the clock, and a technician can usually be on site the same day.

 Do you allow pets? 

In selected homes, on request and subject to the building's rules. Tell us at enquiry stage and we will filter for you.

 How do cancellations work? 

Flexible and semi-flexible policies are shown per home before you pay. Direct bookings can usually be moved once at no charge.

## How management works

Fees, payouts, licensing, lock-in and what happens to your own dates.

 What does management cost? 

Packages start at 15% of net booking revenue and are quoted in writing after we have benchmarked your unit. No onboarding fee.

 How much could my property earn? 

It depends on building, view, layout and furnishing standard. Use the estimator on the For Owners page for a range, then ask us for a modelled forecast.

 Is there a lock-in period? 

Agreements run for twelve months with a 60-day exit for either side. We would rather earn the renewal than enforce a contract.

 Who handles the DTCM permit? 

We do — application, tourism dues, renewals and guest registration, with copies filed to your owner portal.

 Can I still use my property myself? 

Yes. Block your own dates in the owner portal whenever you like; we only ask for notice so confirmed guests are never affected.

 When am I paid? 

Monthly, by the 10th, with a statement showing gross revenue, occupancy, ADR, every deduction and the net payout.

 What if my apartment is unfurnished? 

We furnish turnkey on the Portfolio package, or advise on a lighter package you buy yourself. Typical fit-out takes three to four weeks.

 Do you cover damage? 

Guest deposits, channel guarantees and our own insurance cover most incidents, and every stay ends with a photographic condition report.

## Still need an answer?

Our team answers WhatsApp within minutes and email within a few hours, every day of the week.

[Talk to our team](https://fivesparklesholidays.com/contact)

[See our listings on Airbnb](https://www.airbnb.ae/users/profile/1626729985561424582)

## Website resources

- [Five Sparkles Holiday Homes](https://fivesparklesholidays.com/)
- [Agent guide](https://fivesparklesholidays.com/llms.txt)
- [Sitemap](https://fivesparklesholidays.com/sitemap.xml)
- [Contact our Dubai team](https://fivesparklesholidays.com/contact)